Drop-in Sessions provide a 5 minute initial check to determine what assistance you may require. If your issue needs advisory assistance then you may be dealt with within the session or by an appointment at a later date.
Citizens Advice gives free, independent, impartial and confidential advice and information on a range of subjects including:
Benefit - entitlement to benefits, helping with claims and appeals, housing and council tax benefits.
Consumer Rights and issues - negotiating with shops and businesses, compensation and refunds.
Debt and money advice - dealing with debts and creditors, budgeting, calculating affordable payments.
Family and relationships - seperation, divorce, violent relationships, maternity rights, education, health and disability rights.
Housing - landlord and tenant problems, moving house, neighbour disputes, rent and mortgage arrears, evictions and repossessions.
Legal issues - help with magistrates' and county court summons, claiming through the courts, immigration and nationality issues.
Employment - problems at work, redundancy and dismissal.
You can discuss your situation and circumstances as fully as you wish, however complex your problem or problems. We provide accurate information and practical advice. We help with form filling, negotiating and letter writing. We help clients to consider possible options and identify possible courses of action.
Some Bureaux have specialist units and can offer additional help such as representation at Social Services Appeals and Tribunals. Check with individual Bureaux for details.
All interviews are conducted in private, we offer complete confidentiality to our clients.
The service is impartial, open to everybody regardless of race, religion or sexual orientation.
We believe in speaking up for change when service and policies are failing.
Would you be interested in volunteering?
90% of the staff providing the advice are trained volunteers
comprehensive training is provided, expenses are paid
there are opportunities to become involved as an adviser, by helping with the administrative work or IT support or by joining the Board of Trustees