Accessibility statement

Accessibility statement for directory.hertfordshire.gov.uk

Hertfordshire County Council runs this website. We want as many people as possible to be able to use it.

Hertfordshire County Council endeavours to make this website as accessible as possible to everyone, including those with disabilities and those who use assistive technologies to browse the web.

How accessible this website is

We know some parts of this website aren’t fully accessible:

  • third party video players
  • Google maps
  • Google Translate widget
  • HotJar Widget
  • NHS Widget
  • Search results page-  the design of the search results page was reached through user feedback showing that the search results should be given priority on the page over the search filters. Screen reader users are able to navigate directly to the search filters via the heading structure of the page. Keyboard-only navigation to the search filters will be available via a "skip link" in early 2021.

Changing colours, font, text size and other settings

All modern browsers allow you to change colours and font sizes. We've tried to create a site which doesn't get in the way when you change these settings.

For advice on changing settings, check out the BBC’s accessibility pages.

You can choose your operating system (for example, Windows), your browser (such as Internet Explorer) and the problem you're trying to fix. You'll then get lots of relevant advice on accessibility settings.

Screen readers

A screen reader is a program which reads out the information displayed on your computer to you. Screen readers can be useful to enable blind and partially-sighted people to browse the internet and carry out other tasks using their device.

There are a variety of screen readers available. There are a variety of screen readers available. Assistive technology: definition and safe use.

Language translations

Translate this site into 90 different languages using Google Translate (external link).

Alternative formats

Contact the service listing your require if you need information in a different format such as Braille, large print or easy read.

Skip links

This website uses skip links, allowing keyboard users to skip to the menu and access content faster.

Auditing

We carry out formal accessibility audits of the website every year using WCAG 2.1 AA standards which guide our long term audit and improvement plans

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact web.team@hertfordshire.gov.uk.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

 

Last update: 18 Sept 2020